Refund policy

Our Commitment to You

At Alden Archer, our team will always try our best to make sure you're completely satisfied with your order. If there are any problems, or you aren't 100% satisfied, we have a 100% refund available, with an easy-to-follow return process.

Return Window

Our customers have 30 calendar days from the date of delivery to submit an exchange or return. Any requests made after the 30-day window cannot be accepted.

Eligibility Requirements

To receive a full refund, the item must be:

  • In an unused, unworn, and unwashed condition
  • Attached with a receipt & proof of purchase
  • Sent back with all product tags and original packaging

Cost of Shipping Return

Our customers are responsible for all costs of return. A prepaid label is not provided.

We recommend using a trackable shipping service to ensure your return reaches us safely. Alden Archer cannot be held responsible for items lost or damaged during return transit.

Step-by-Step Return

  1. Email our team at support@aldenarcher.com to start your return request.

  2. Repackage your item safely, including all original packaging and tags.

  3. Send the package back to the original address, which will be provided by email.

NOTE: Please keep tracking details until your refund/exchange is fully completed.

Exchanges

Here at Alden Archer, we accept exchanges for non-defective and defective products. If you would like to change to a different size, color, or item, please let us know when starting your return request.

Please note: Exchanges are subject to product availability.

Cancellations

Your order can be cancelled if it hasn't been shipped yet, so please email us as soon as possible at support@aldenarcher.com to request a cancellation. However, if your order has already been shipped, the typical return process must be followed.

Damaged or Incorrect Items

If your item arrives defective, damaged, or incorrect, please let us know at support@aldenarcher.com with photos and your order number. We will resolve any issues promptly and at no extra charge.

Refund Information

Once your return arrives at our warehouse and is inspected, you will be notified by email on the status. If approved, your refund will be processed to the original payment method within 2 working days.

Important:

  • Original shipping costs are non-refundable, except in specific scenarios where the return is due to our error.
  • Processing times from your bank & credit card provider may delay your refund.

If 7 or more business days have passed since your return was delivered and you have not received your refund, please reach out to us.

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

  • Undergarments and intimate apparel
  • Items marked as "Final Sale" at the time of purchase
  • Gift cards

International Returns

Customers are responsible for all return shipping costs, customs fees, and import duties. Refunds will reflect the product cost only; international shipping fees are non-refundable.

Contact Details

Email: support@aldenarcher.com

Available Hours: Monday–Saturday: 8AM – 5PM EST

Address:
425 3rd Ave SW, Glen Burnie, MD 21061, USA

Questions?

Our customer service team is here to help. For any questions regarding returns, exchanges, or refunds, please don't hesitate to reach out to us at support@aldenarcher.com.

We appreciate your business and look forward to serving you.

Alden Archer reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.